Refund policy

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General Terms for Returns

• Notification Timeframes: Customers must notify us within the specified timeframe for each product type to qualify for a return, refund, replacement, or other resolution.
• Original Shipping Charges: Original shipping charges are non-refundable for ordinary approved returns. Approved returns will generally be refunded for the eligible product cost only. If a return is the result of an error by Mycology Simplified, we may, at our discretion, refund the original shipping charges as well. If we are unable to fulfill or ship an order and applicable law requires a full refund, shipping charges will be refunded as required.
• Return/Exchange Shipping Costs: Customers are responsible for return shipping costs unless otherwise agreed to by Mycology Simplified. If a return or exchange is due to an error by Mycology Simplified, we will work with the customer to determine the appropriate return shipping arrangements.
• Damaged or Lost in Transit: Orders that are lost or arrive damaged as a result of carrier handling must be reported promptly. We may require photographs of the product, shipping box, internal packaging, shipping label, and any visible damage. Customers should retain all damaged products and packaging until the matter has been resolved.
• Carrier Claims: Shipping-related loss or damage may be handled through the applicable carrier's insurance or claims process. Depending on the carrier and circumstances, either the sender or recipient may be able to initiate a claim. Mycology Simplified may assist with, initiate, or provide supporting documentation for a carrier claim when appropriate. Any reimbursement related to carrier loss or damage, including shipping charges, is subject to the carrier's applicable coverage, claim requirements, investigation, and approved reimbursement amount.
• Processing Fees: Refunds may be reduced by non-refundable payment processing or transaction fees actually incurred by Mycology Simplified, where permitted by applicable law and disclosed as part of the refund process.
• Restocking Fees: Eligible perishable items such as agar may be subject to a restocking fee of up to 20% when returned for reasons unrelated to damage, defect, or an error by Mycology Simplified.

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Perishable Products: Agar, Grains, and Substrates

Agar, grains, substrates, and All-In-One Bags are perishable products with limited shelf lives. To ensure fairness and allow us to properly evaluate product concerns, customers must notify us within the applicable timeframes below and provide any requested documentation.

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Agar Returns

Sealed Packaging

Agar must remain sealed in its original shrink-wrap packaging to qualify for a standard return. The transparent packaging allows the plates to be visually inspected prior to opening or use.

Return Window

Return requests must be submitted within 14 days of delivery.

Broken or Damaged Plates

Customers must provide clear, dated photographs of broken or damaged plates while they are still in their original packaging. We may also request photographs of the shipping box, internal packaging, and shipping label.

If the damage appears to have occurred during transit, the matter may be handled through the applicable carrier's claims process. We may request that the damaged items and packaging be retained or returned for inspection.

Non-Damaged Returns

If agar is returned for reasons other than damage, defect, or an error by Mycology Simplified, the customer is responsible for return shipping unless otherwise agreed upon. Original shipping charges are non-refundable.

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Grain Bag Returns

Reporting Window

Customers must contact us within 14 days of delivery regarding any concern with a grain bag. Claims submitted after the 14-day reporting period may not be eligible for refund or replacement.

Quality Control & Rest Period

All grain bags are sterilized and allowed to rest for approximately 5–7 days prior to release. During this period, bags are monitored for visible signs of contamination or sterilization failure.

By the time a grain bag is delivered, it is often approximately 10–14+ days post-sterilization. Issues caused by sterilization failure will commonly become visible during the production, rest, shipping, or early delivery period.

Contamination or other issues appearing significantly later, particularly after inoculation or handling, may be related to genetics, inoculation technique, environmental exposure, storage conditions, handling, or other factors outside the control of Mycology Simplified.

Documentation Requirements

• Clear images of the sealed bag
• An image of the unused injection port with a handwritten date, if applicable
• Images of the reported issue prior to shaking, mixing, inoculation, or other alteration when possible
• Photos of the shipping box and packaging if shipping damage is suspected

Failure to provide requested documentation may limit our ability to evaluate the claim and may result in denial of a refund or replacement.

After Inoculation

Once a grain bag has been inoculated, results may depend on factors including:

• The sterility and quality of the genetics used
• The user's sterile technique
• Environmental conditions
• Storage and handling

Because these factors are outside our control, we cannot guarantee results after inoculation.

If a Multi-Spore Syringe (MSS) is used without first being tested on agar, we reserve the right to deny a refund or replacement related to contamination. Multi-Spore Syringes may contain contamination or biological variability that cannot be evaluated by Mycology Simplified.

Opened or Altered Bags

Bags that have been cut open or otherwise physically altered are not eligible for a standard return. Bags that have been inoculated, shaken, mixed, or otherwise used may also be ineligible for return or replacement depending on the nature of the claim.

Storage & Handling

• Improper storage conditions
• Exposure to extreme temperatures after delivery
• Delayed use beyond a reasonable timeframe
• Improper sterile technique
• Environmental contamination
• Contaminated or unverified genetics

Shipping Damage, Loss & Carrier Coverage

Eligible shipments may include carrier insurance or other carrier-provided coverage subject to the carrier's applicable terms and limitations.

If shipping damage, loss, or a delivery issue occurs, please contact us promptly. Depending on the carrier and circumstances, either the sender or recipient may be able to initiate the claim. Mycology Simplified will provide reasonable supporting documentation and may assist with or initiate a claim when appropriate.

Do not discard damaged products, shipping boxes, or packaging while a carrier claim is under review.

All refund or replacement determinations related to product quality are made after review of the available documentation.

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All-In-One Bag Returns

All-In-One Bags contain both sterilized grain and substrate and are intended to remain fully sealed until use.

Reporting Window

Customers must contact us within 14 days of delivery regarding any concern with an All-In-One Bag. Claims submitted after the 14-day reporting period may not be eligible for refund or replacement.

Quality Control & Rest Period

All All-In-One Bags are sterilized and allowed to rest for approximately 5–7 days prior to release so they can be monitored for sterility and consistency.

By the time an All-In-One Bag is delivered, it is often approximately 10–14+ days post-sterilization. Issues resulting from sterilization failure will commonly become visible during the production, rest, shipping, or early delivery period.

Contamination appearing after inoculation, mixing, extended handling, or prolonged storage may be related to external genetics, environmental exposure, mixing timing, sterile technique, or storage conditions.

Documentation Requirements

• Clear images of the unopened and fully sealed bag
• An image of the unused injection port with a handwritten date, if applicable
• Images of the reported issue prior to inoculation or mixing when possible
• Photos of the shipping box and packaging if shipping damage is suspected

Failure to provide requested documentation may limit our ability to evaluate the claim and may result in denial of a refund or replacement.

After Inoculation or Mixing

• The sterility and quality of the genetics used
• Proper timing of mixing
• Environmental conditions
• The user's sterile technique
• Storage and handling

Because these factors are outside our control, we cannot guarantee results after inoculation or mixing.

If a Multi-Spore Syringe (MSS) is used without prior agar testing, we reserve the right to deny a refund or replacement related to contamination.

Opened, Mixed, or Altered Bags

Due to the sterile and perishable nature of All-In-One Bags, bags that have been cut open or otherwise physically altered are not eligible for a standard return.

Bags that have been inoculated, shaken, mixed, or otherwise used may also be ineligible for refund or replacement depending on the nature and timing of the reported issue.

Storage & Handling

Customers are responsible for proper storage and handling after delivery. We are not responsible for contamination or failure resulting from improper storage, temperature exposure after delivery, delayed use, contaminated genetics, or improper handling.

Shipping Damage, Loss & Carrier Coverage

Eligible shipments may include carrier insurance or other carrier-provided coverage subject to the carrier's applicable terms and limitations.

If shipping damage, loss, or a delivery issue occurs, please contact us promptly. Depending on the carrier and circumstances, either the sender or recipient may be able to initiate the claim. Mycology Simplified will provide reasonable supporting documentation and may assist with or initiate a claim when appropriate.

Do not discard damaged products, shipping boxes, or packaging while a carrier claim is being reviewed.

All refund or replacement determinations related to product quality are made after review of the available documentation.

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Substrate Returns

• Customers must report and document any suspected product defect prior to use and while the substrate remains in its original packaging whenever possible.
• Used substrate is not eligible for a standard return or refund.
• Clear photographs of any suspected defect or damage may be required before a refund or replacement is approved.
• If damage appears to have occurred during shipping, the issue may be handled through the applicable carrier claims process.
• We may request the return of a defective or damaged substrate bag and may provide a prepaid return label when appropriate.

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Clothing and Soft Goods

Clothing and other soft goods must be returned in the same condition in which they were received: unworn, unused, with tags attached when applicable, and in the original packaging.

Return requests must be made within 14 days of delivery. Original shipping charges are non-refundable unless the return is due to an error by Mycology Simplified or we agree otherwise.

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Damages and Issues

Please inspect your order promptly upon delivery. If a defect, damage, missing item, or other discrepancy is found, contact us as soon as possible so the issue can be reviewed.

• We may request photographs or other documentation before approving a refund or replacement.
• If damage occurred during transit, a carrier claim may be required.
• Depending on the carrier and circumstances, either the sender or recipient may be able to initiate the claim.
• Mycology Simplified may assist with, initiate, or provide documentation for a carrier claim when appropriate.
• Carrier-related refunds, replacements, and shipping reimbursements may be dependent on completion or approval of the applicable carrier claim.
• We may issue a prepaid return label when a product must be returned for inspection or claim processing.

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Refund Processing

• Approved refunds are issued to the original payment method.
• Please allow up to 10 business days after refund approval for processing. Additional time may be required by the customer's bank or payment provider before funds appear in the account.
• Original shipping charges are non-refundable for ordinary approved returns unless otherwise stated in this policy or specifically agreed to by Mycology Simplified. If an order cannot be fulfilled or shipped and applicable law requires a full refund, shipping charges will be refunded as required.
• Refunds may be reduced by non-refundable payment processing or transaction fees actually incurred by Mycology Simplified, where permitted by applicable law and disclosed as part of the refund process.
• If an approved refund has not appeared within 15 business days of receiving refund confirmation, please contact us so we can assist.

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Additional Terms

Incorrect, Incomplete, or Undeliverable Addresses

Customers are responsible for providing a complete and accurate shipping name and address when placing an order.

If an order is returned to Mycology Simplified because of an incorrect, incomplete, undeliverable, or otherwise unusable address provided by the customer, any approved refund will generally be limited to the eligible product cost. Original shipping charges and any carrier return-to-sender or additional shipping fees are non-refundable.

If the customer requests reshipment, additional shipping charges may apply.

Exchanges

The fastest way to exchange an eligible item is generally to contact us for return authorization, return the original product as instructed, and place a new order once the return has been approved.

Resale, Branding, and Intellectual Property

Purchase of a Mycology Simplified product does not grant permission to use Mycology Simplified's copyrighted photographs, graphics, product descriptions, website content, logos, trademarks, branding, or other intellectual property.

Our images, graphics, written content, logos, and branding may not be copied, reproduced, modified, or used for commercial purposes without prior written authorization from Mycology Simplified LLC.

Resale of genuine products must not falsely imply sponsorship, authorization, affiliation, partnership, or endorsement by Mycology Simplified.

Businesses interested in becoming an authorized reseller, using Mycology Simplified branding, or obtaining permission to use our marketing materials should contact us at:

or through the CHAT function on our website.