Términos del servicio

Our online store is hosted by Shopify Inc., which provides the e-commerce platform used to offer our products and services.

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1. Eligibility and Online Store Terms

You must be at least 18 years old to purchase products from Mycology Simplified.

By placing an order, you represent that you are at least 18 years of age and legally permitted to purchase and possess the products ordered in your jurisdiction.

You may not use our website, services, or products for an unlawful or unauthorized purpose, and you may not violate applicable federal, state, or local laws while using the Service.

You must not knowingly transmit viruses, malware, destructive code, or other material intended to interfere with the operation or security of the website or Service.

A material violation of these Terms may result in restriction or termination of access to the Service, cancellation of an order where permitted, or other appropriate action.

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2. General Conditions

We reserve the right to refuse or cancel orders, restrict quantities, or limit access to the Service where permitted by applicable law.

We may take these actions when reasonably necessary for reasons including suspected fraud, payment issues, inventory limitations, misuse of the website, abusive conduct, violation of these Terms, product restrictions, or other legitimate business or legal reasons.

Nothing in these Terms authorizes discrimination or refusal of service in violation of applicable law.

You understand that content you submit through the website, other than payment information, may be transmitted over multiple networks and adapted to technical requirements of connected networks or devices.

Payment information is handled through the payment systems and security processes used by Shopify and the applicable payment providers.

You may not reproduce, duplicate, copy, exploit, or commercially use any material portion of our website or Service except as expressly permitted by these Terms or with our prior written authorization.

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3. Accuracy and Timeliness of Information

We make reasonable efforts to keep information on the website accurate and current. However, product availability, descriptions, images, processing estimates, specifications, pricing, and other information may occasionally contain errors, omissions, or outdated information.

General educational or informational material on the website should not be treated as professional, medical, legal, scientific, or other specialized advice.

Historical information may be provided for reference and may no longer reflect current products, practices, or policies.

We reserve the right to correct or update website information when necessary.

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4. Prices, Promotions, and Changes to the Service

Product prices, promotions, discounts, availability, specifications, and offerings may change without advance notice unless otherwise required by law.

A price change will not normally affect an order that has already been validly placed and accepted, except where correction of an obvious pricing or listing error is permitted by law.

We reserve the right to modify, suspend, replace, or discontinue products, website features, promotions, or portions of the Service at any time.

Promotional codes, discounts, store credits, loyalty rewards, and similar offers may be subject to additional conditions stated with the applicable promotion.

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5. Products and Product-Specific Conditions

Certain products offered by Mycology Simplified are sterile, biological, perishable, temperature-sensitive, or intended for specialized use.

Products including agar, sterilized grain, substrate, and All-In-One Bags may be subject to product-specific handling, storage, documentation, return, and replacement requirements contained in our Returns and Refunds Policy and Shipping Policy.

Natural and Biological Variation

Reasonable variation may occur between biological, agricultural, or small-batch products. Minor differences in appearance, moisture distribution, color, texture, packaging position, or similar characteristics do not necessarily indicate a defect.

Sterile Products and Customer Use

Once a sterile product has been inoculated, opened, mixed, cut, altered, improperly stored, or otherwise used, the outcome may depend upon conditions outside the control of Mycology Simplified.

These factors may include:

• Genetics or cultures supplied by third parties
• Sterile technique
• Environmental contamination
• Temperature and storage conditions
• Timing of inoculation or use
• Handling, shaking, mixing, or physical alteration
• Other user-controlled or environmental variables

We therefore cannot guarantee biological results after inoculation, opening, mixing, alteration, or use.

Nothing in this section eliminates any rights that cannot legally be waived or excludes a legitimate claim involving a defect present when the product was supplied.

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6. Order Acceptance, Billing, and Account Information

Submission of an order does not necessarily constitute final acceptance of that order.

We reserve the right, where permitted by law, to refuse, limit, review, or cancel an order before shipment.

We may limit quantities purchased by the same customer, account, household, payment method, billing address, shipping address, or other reasonably related information.

If we modify or cancel an order, we will make reasonable efforts to notify the customer using the contact information supplied with the order.

You agree to provide current, complete, and accurate billing, shipping, contact, and account information.

You are responsible for reviewing your order information before checkout and for promptly notifying us of any discovered error.

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7. Order Processing and Shipping Timeframes

The daily processing cutoff is 2:30 PM Central Time (CT). Orders submitted after that time may begin processing on the following business day.

Carrier transit time is separate from our internal processing time.

Shipping or delivery estimates displayed at checkout generally describe carrier transit after the shipment has entered the carrier's network and do not include Mycology Simplified's internal processing period.

Selecting an expedited shipping service does not automatically expedite internal processing unless expedited processing has been separately arranged.

Unexpected Processing Delays

If an order experiences an unexpected delay before shipment, Mycology Simplified will make every effort to proactively contact the customer and keep them informed of the situation and expected shipping timeframe.

If we learn that an order cannot be shipped within the applicable promised timeframe, we will provide the customer with the information and options required by applicable law, which may include a revised shipment estimate and the option to cancel the unshipped order for a full refund.

If we determine that we cannot fulfill an order, the order will be cancelled and amounts required to be refunded by law will be refunded to the applicable payment method.

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8. Carrier Transit, Delays, Damage, and Loss

Once an order has been transferred to and accepted by the carrier, routing, handling, transit timing, weather exposure, and other transportation conditions are outside the direct control of Mycology Simplified.

Carrier-provided delivery estimates are not guarantees unless the applicable carrier service expressly provides a guarantee under its own terms.

Shipping-related damage, loss, or unusual delay may be subject to the carrier's insurance, declared-value, or claims process.

Depending on the carrier and circumstances, either Mycology Simplified or the recipient may be permitted to initiate a claim.

We may assist with, initiate, or provide supporting documentation for a carrier claim when appropriate.

Carrier claim approval, coverage, reimbursement, and timing are determined by the carrier. Mycology Simplified cannot guarantee approval or payment of a carrier claim.

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9. Temperature-Sensitive and Perishable Shipments

Some Mycology Simplified products are sensitive to freezing, overheating, extended transit times, or other environmental conditions.

After transfer to the carrier, we cannot control the temperatures or environmental conditions encountered in carrier vehicles, facilities, aircraft, delivery routes, mailboxes, porches, or other delivery locations.

Temperature-related damage occurring solely during carrier transit or after delivery is not automatically considered a production defect and may not automatically qualify for refund or replacement.

Carrier insurance coverage for temperature-related damage to perishable products may be limited or excluded.

Customers are encouraged to consider local and route weather conditions when ordering temperature-sensitive products and to select appropriate available shipping options.

Optional cold-weather packaging is intended to reduce risk but cannot guarantee a specific internal temperature or prevent freezing under all circumstances.

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10. Delivery Confirmation and Missing Packages

A shipment showing a carrier status of Delivered will generally be treated as delivered to the address supplied with the order, subject to review of the available evidence.

When reviewing a delivery dispute, Mycology Simplified may rely upon available carrier records including:

• Tracking scans
• Delivery photographs
• Signature records
• GPS or location information
• RFID or other carrier-provided delivery data
• Carrier investigation results

If tracking shows delivery but the package cannot be located, customers should check the delivery area, household members, neighbors, mailrooms, front desks, property management, and the address shown on the order, and should contact the carrier for additional delivery information.

Please also contact Mycology Simplified so that we can review the available information and assist when appropriate.

Theft, misplacement, or loss occurring after confirmed delivery may be treated differently from a package lost while still in carrier possession and may not qualify for carrier insurance reimbursement.

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11. Incorrect or Undeliverable Shipping Information

Customers are responsible for supplying complete and accurate recipient and delivery information, including any apartment, suite, unit, or other information required for successful delivery.

If an order is returned or cannot be delivered because of incorrect, incomplete, outdated, fictitious, or otherwise unusable information supplied by the customer:

• Original shipping charges are generally non-refundable.
• Carrier return-to-sender, address-correction, or additional shipping charges may be deducted from an applicable refund where permitted.
• Any approved refund will generally be limited to eligible product value after applicable charges.
• Perishable products may not qualify for refund if their condition has deteriorated during the return transit.
• Additional shipping charges may apply if reshipment is requested and available.

If an address correction is needed, contact us as soon as possible. We cannot guarantee that an address can be changed once processing or carrier movement has begun.

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12. Cancellations and Order Changes

Orders may begin processing shortly after submission.

Customers should request cancellations or changes as soon as possible. We will make reasonable efforts to accommodate a request if the order has not already been processed, packed, labeled, or transferred to the carrier.

Submitting a cancellation or modification request does not guarantee that the order can be changed or stopped before shipment.

Once an order has shipped, carrier intercepts, return-to-sender requests, address corrections, or similar actions may involve additional carrier charges. Such charges may be the customer's responsibility unless the issue resulted from an error by Mycology Simplified.

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13. Returns, Refunds, and Exchanges

Returns, refunds, replacements, and exchanges are governed by our Returns and Refunds Policy.

Nothing in this section limits refund rights that cannot legally be waived.

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14. Payment Disputes and Chargebacks

Customers are encouraged to contact Mycology Simplified regarding an order, return, refund, duplicate-charge concern, delivery issue, or other transaction problem so that we have an opportunity to investigate and resolve the matter.

Nothing in these Terms limits a customer's rights under applicable law or the rules of their card issuer, bank, payment network, or payment provider.

If a payment dispute, chargeback, payment inquiry, or similar claim is initiated, Mycology Simplified may provide relevant records to the payment processor, card network, issuing bank, carrier, dispute administrator, or other appropriate party.

Such records may include:

• Order and transaction information
• Authorization and payment records
• Customer communications
• Applicable policies in effect at the time of purchase
• Shipment and tracking records
• Delivery photographs
• Signature information
• GPS, RFID, or other carrier-provided location information
• Return authorization and return tracking information
• Refund records
• Other documentation reasonably related to the disputed transaction

Customers agree to provide accurate and truthful information when communicating with Mycology Simplified or a payment provider regarding an order or transaction.

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15. Optional and Third-Party Tools

We may provide access to tools, applications, integrations, payment systems, carrier services, or other features operated by third parties.

Third-party tools may be governed by their own terms, privacy policies, availability, and technical requirements.

To the extent permitted by law, Mycology Simplified is not responsible for the operation or content of third-party systems outside our control.

You should review the applicable third-party terms before using those services.

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16. Third-Party Links

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement.

We are not responsible for the content, accuracy, privacy practices, availability, products, or services of unaffiliated third-party websites.

Transactions conducted directly with third parties are subject to the applicable third party's terms and policies.

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17. Reviews, Feedback, and User Submissions

If you submit a review, testimonial, photograph, suggestion, idea, comment, or other material to Mycology Simplified, you represent that you have the right to submit that material.

You grant Mycology Simplified a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish material you intentionally submit to us for review, promotional, customer-service, or business purposes, subject to applicable privacy law.

This license does not transfer ownership of your original content to Mycology Simplified.

You may not submit material that:

• Violates another person's intellectual property rights
• Contains unlawful threats or defamatory content
• Contains malware or destructive code
• Impersonates another person
• Contains knowingly false or misleading information

We may moderate, refuse, or remove user-submitted website content where reasonably appropriate and permitted by law.

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18. Privacy

Collection, use, disclosure, and handling of personal information through our website are governed by our Privacy Policy.

Customers are responsible for maintaining the confidentiality of account credentials and for promptly notifying us if they believe their account has been accessed without authorization.

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19. Errors, Inaccuracies, and Omissions

Occasionally, the website may contain typographical errors, inaccuracies, omissions, or technical errors relating to product descriptions, pricing, promotions, shipping charges, processing times, transit estimates, availability, or other information.

We reserve the right to correct errors, update information, and where legally permitted modify or cancel an affected order.

If an order must be cancelled because of an error on our part, we will provide any refund required by applicable law.

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20. Prohibited Uses

You may not use the website or Service:

• For an unlawful purpose
• To encourage or participate in unlawful conduct
• To violate applicable laws or regulations
• To infringe our intellectual property rights or those of another party
• To harass, threaten, abuse, or unlawfully discriminate against others
• To knowingly submit false, fraudulent, or materially misleading information
• To upload or distribute malware or malicious code
• To unlawfully collect personal information
• To phish, spam, scrape, crawl, or otherwise interfere with the website in an unauthorized manner
• To defeat, bypass, or interfere with website security measures
• To impersonate another individual or organization

We may restrict access to the Service for violations of this section where permitted by law.

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21. Intellectual Property, Branding, and Resale

Mycology Simplified's website content, original photographs, graphics, logos, branding, written product descriptions, designs, and other original materials may be protected by copyright, trademark, and other intellectual property laws.

Purchase of a Mycology Simplified product does not grant permission to copy, reproduce, modify, republish, or commercially use our photographs, graphics, written website content, trademarks, logos, or branding.

Resale of genuine products must not falsely imply that the reseller is sponsored by, partnered with, endorsed by, affiliated with, or authorized by Mycology Simplified.

Businesses wishing to become authorized resellers or use Mycology Simplified branding, photographs, descriptions, logos, or other marketing materials should obtain prior written authorization.

Permission requests may be sent through the CHAT function available on our website or by email:

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22. Disclaimer of Warranties

Except for any express commitments stated in our product-specific policies and except for warranties or rights that cannot lawfully be excluded, the website and Service are provided on an “as available” basis.

We do not guarantee that website access will always be uninterrupted, error-free, or free from temporary technical problems.

We do not guarantee biological outcomes resulting from use of sterile or biological products when those outcomes depend upon genetics, technique, environmental conditions, storage, handling, or other variables outside our control.

Nothing in these Terms excludes or limits any warranty, consumer right, remedy, or obligation that cannot legally be excluded or limited.

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23. Limitation of Liability

To the maximum extent permitted by applicable law, Mycology Simplified LLC and its owners, employees, affiliates, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or products where such damages may legally be excluded.

This may include lost profits, lost revenue, loss of data, loss of opportunity, or similar consequential losses.

Where applicable law does not permit a particular exclusion or limitation of liability, that exclusion or limitation will apply only to the maximum extent legally permitted.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

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24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Mycology Simplified LLC and its owners, employees, agents, contractors, and affiliates from third-party claims, liabilities, or reasonable costs arising directly from:

• Your unlawful use of the website or Service
• Your material breach of these Terms
• Your infringement of another party's intellectual property or legal rights
• Content you submit that violates applicable law or another party's rights

This provision does not require a customer to indemnify Mycology Simplified for Mycology Simplified's own unlawful conduct or for liability that cannot legally be shifted to the customer.

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25. Severability

If any provision of these Terms is determined by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the minimum extent necessary.

The remaining provisions will continue in effect to the extent permitted by law.

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26. Termination

These Terms remain effective while you use the website or Service.

You may stop using the Service at any time.

We may suspend or terminate access to the Service where permitted by law if we reasonably believe a user has materially violated these Terms, engaged in fraud or unlawful conduct, compromised website security, or misused the Service.

Termination does not eliminate obligations or liabilities that arose before termination.

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27. Entire Agreement

These Terms of Service, together with the policies and product-specific terms incorporated by reference, constitute the agreement between the customer and Mycology Simplified regarding use of the website and applicable purchases.

The failure of either party to immediately enforce a provision does not necessarily constitute a waiver of that provision.

Product-specific written terms or policies may supplement these Terms where applicable.

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28. Governing Law

These Terms and transactions with Mycology Simplified LLC will be governed by the laws of the State of Texas and applicable federal law, without regard to conflict-of-law principles, except to the extent that applicable consumer law requires otherwise.

To the extent permitted by applicable law, legal proceedings arising directly from these Terms or an order placed with Mycology Simplified may be brought in a court of competent jurisdiction located in Tarrant County, Texas.

Nothing in this section deprives a consumer of any jurisdictional or venue rights that cannot legally be waived.

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29. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, policies, products, technology, or legal obligations.

The current version will be posted on this page with an updated revision date.

Changes generally apply prospectively from the date posted and will not retroactively eliminate rights that already accrued under applicable law.

Continued use of the website after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

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