Política de envío

---

1. Shipping and Delivery Options

Domestic Shipping

Our daily order cutoff is 2:30 PM Central Time (CT).

Carrier transit time begins after the order has been processed, transferred to the carrier, and accepted into the carrier's network.

Delivery dates and transit times are estimates unless the selected carrier service specifically provides a delivery guarantee under that carrier's terms. Weekends and holidays may affect processing and delivery schedules.

UPS

Available UPS services may include:

• UPS 2nd Day Air®
• UPS 3 Day Select®
• UPS Next Day Air Saver®
• UPS Next Day Air®
• UPS® Ground
• UPS® Ground Saver
• Other UPS services offered at checkout

Availability depends on destination, package type, and carrier service availability.

USPS

Available USPS services may include:

• USPS Ground Advantage®
• USPS Priority Mail®
• USPS Priority Mail Express®

Estimated transit times displayed at checkout are provided by the carrier and may vary by destination and service.

---

2. Processing Time

Orders are typically processed within 1–3 business days and are expected to ship within 5 business days*, excluding weekends and holidays, unless a different processing timeframe is clearly stated on the product page or communicated to the customer.

*During periods of unusually high order volume, processing may occasionally take a little longer than expected. We prioritize product quality and proper preparation over rushing an order out the door. If an unexpected delay occurs, we will make every effort to communicate with you and keep you updated on the status of your order.

The daily order cutoff is 2:30 PM Central Time (CT).

Orders placed after the cutoff may begin processing on the following business day.

If expedited processing is needed, please contact Mycology Simplified before placing your order. Expedited processing is subject to availability and may require an additional fee.

Once an order has been transferred to the carrier, tracking information will be provided using the email address or contact information associated with the order.

Carrier transit estimates begin after the shipment has been accepted by the carrier. Carrier delays, routing changes, weather events, service interruptions, or other events occurring after carrier acceptance are outside the direct control of Mycology Simplified.

---

3. Order Changes and Cancellations

Orders begin processing shortly after they are submitted.

Cancellation or modification requests should be submitted as soon as possible. We will make reasonable efforts to accommodate a request if the order has not already been processed, packed, labeled, or transferred to the carrier.

Once an order has been shipped, cancellation may no longer be possible.

If a carrier intercept, return-to-sender request, address correction, or similar service is requested after shipment, any carrier fees or additional shipping charges may be deducted from an applicable refund or charged to the customer unless the issue resulted from an error by Mycology Simplified.

Submitting a cancellation request does not guarantee that an order can be stopped before shipment.

---

4. Returns

Return requests are governed by our Returns and Refunds Policy.

Most eligible return requests must be submitted within 14 days of delivery, subject to the applicable product-specific requirements.

Customers must contact Mycology Simplified and receive return authorization before sending a product back.

Original shipping charges are generally non-refundable, and customers are generally responsible for return shipping costs unless the return is the result of an error by Mycology Simplified or another arrangement has been agreed to.

Perishable, sterile, opened, used, inoculated, altered, or temperature-sensitive products may be subject to additional return restrictions.

Please review our complete Returns and Refunds Policy for full requirements.

---

5. Delayed Orders

Processing Delays

If an order experiences an unexpected delay before shipment, Mycology Simplified will make every effort to contact the customer proactively and keep them informed of the situation and expected shipping timeframe.

If we are unable to ship an order within the stated maximum processing timeframe, we will work directly with the customer to determine an appropriate resolution, which may include continued fulfillment, an alternative arrangement, or cancellation and a full refund of the unshipped order.

Carrier Delays

Once a shipment has been accepted by the carrier, transit delays are controlled by the carrier and are outside the direct control of Mycology Simplified.

Carrier transit estimates are not guarantees unless expressly guaranteed by the selected carrier service.

If tracking shows an unusual or extended delay, please contact us. We can assist with available tracking information and, when appropriate, help determine whether a carrier inquiry or claim should be initiated.

---

6. Shipping Damage, Loss, and Carrier Claims

Once a shipment has been transferred to and accepted by the carrier, transit routing, handling, delivery timing, and environmental exposure are outside the direct control of Mycology Simplified.

Packages may be exposed during transit to conditions including:

• Extreme heat or freezing temperatures
• Pressure changes
• Rough handling
• Weather-related delays
• Routing errors
• Extended transit times
• Other conditions within the carrier's transportation network

Damage resulting from carrier handling or transit conditions may be treated as a shipping-related issue rather than a production or product-quality defect.

Depending on the carrier, service, shipment, and circumstances, either Mycology Simplified or the recipient may be able to initiate a carrier claim.

Mycology Simplified may assist with, initiate, or provide supporting documentation for a carrier claim when appropriate.

Carrier claims, insurance coverage, declared-value coverage, reimbursements, and claim eligibility are governed by the applicable carrier's terms and are subject to carrier investigation and approval.

Mycology Simplified cannot guarantee that a carrier will approve or pay a claim.

Any refund, replacement, shipping reimbursement, or other resolution involving carrier loss or damage may be dependent upon the facts of the shipment and, when applicable, completion of the carrier's claims process.

Minor Shipping or Cosmetic Changes

Minor cosmetic changes resulting from normal transportation and changing environmental conditions do not necessarily indicate that a product is defective or unusable.

Claims involving significant damage will be evaluated using the documentation provided and the circumstances of the shipment.

---

7. Shipping Restrictions

P.O. Boxes

Orders may be shipped to P.O. boxes when the selected carrier and service support P.O. box delivery.

Some shipping methods, including certain UPS services, may not be available for P.O. box addresses.

Shipping cost and available services are calculated based on the destination and carrier options available at checkout.

Carrier and Transportation Restrictions

Certain products may be subject to carrier, transportation, hazardous-material, air-transport, destination, or other shipping restrictions.

If an item cannot be shipped using the customer's selected method, Mycology Simplified may contact the customer to arrange an alternative shipping method.

Additional shipping charges may apply if the customer chooses an available upgraded or alternative service.

---

8. Incorrect, Incomplete, or Undeliverable Shipping Information

Customers are responsible for providing a complete and accurate recipient name, shipping address, apartment or unit number when applicable, and other information necessary for successful delivery.

Mycology Simplified is not responsible for delivery problems caused by incorrect, incomplete, outdated, fictitious, or otherwise undeliverable shipping information supplied by the customer.

Customers should review all shipping information carefully before completing checkout.

If an address correction is needed, contact Mycology Simplified as soon as possible. We cannot guarantee that an address can be changed after processing or shipment has begun.

---

9. Delivery Confirmation

A shipment showing a carrier status of Delivered will generally be considered delivered to the address provided with the order.

If tracking shows delivery but the package cannot be located, customers should first:

• Check around the delivery location
• Check with household members, neighbors, front desk staff, mailrooms, or property management when applicable
• Verify the shipping address on the order
• Contact the carrier for delivery details

Please also contact Mycology Simplified so we can review the available tracking information and assist when appropriate.

A carrier's delivery scan, photograph, GPS/RFID information, signature record, or other available proof of delivery may be used when reviewing a missing-package claim.

Claims of theft or loss occurring after confirmed delivery may be treated differently from packages lost while in carrier transit and may not be covered by carrier insurance.

---