Política de reembolso

Returns and Refunds

The quickest way to resolve an issue is to contact us at:

  • info@mycologysimplified.com
  • or through the CHAT function available on all pages of the website

General Return Policy

We uphold a 14-day return policy for the following product categories:

  • Equipment (hard goods)
  • Supplies (e.g., scalpel handles, Unicorn Bags, filter patches)
  • Soft goods (clothing, hats, prints)

General Terms for Returns

  • Notification Timeframes: Customers must notify us within the specified timeframe for each product type (see below) to qualify for return or replacement.
  • Processing Fees: Refunds may be subject to a processing fee of 2.9% + $0.30 USD, as imposed by the credit card processor. However, this is not typically the case.
  • Return/Exchange Shipping Costs: Customers are responsible for return shipping costs unless a mutual agreement is reached with Mycology Simplified.
  • Restocking Fees: Perishable items such as agar may be subject to a restocking fee of up to 20%.

Combined Orders & Shipping Overpayments

When multiple orders are placed within a short period of time, we may contact the customer to confirm whether they would like the orders combined into a single shipment. If approved and the orders have not yet been processed, any excess shipping charges will typically be issued as store credit rather than a refund. This policy helps offset non-refundable transaction and refund processing fees charged by payment processors. Once an order has been processed, packed, or transferred to the carrier, we may be unable to combine shipments or adjust shipping charges.

Perishable Products: Agar, Grains, and Substrates

Agar, grains, and substrates are perishable items with limited shelf lives. To ensure fairness, we provide specific replacement and return guarantees. Customers must notify us within the timeframes below to be eligible for review and resolution.

Agar Returns

Sealed Packaging
Agar must remain sealed in its original shrink-wrap packaging. Packaging is transparent and allows for inspection prior to use.

Return Window
Returns must be requested within 14 days of delivery.

Broken Plates
Customers must provide dated photos of any broken plates in their original packaging. In some cases, we may request the return of damaged items at our expense or require a carrier claim if damage occurred during transit.

Non-Damaged Returns
If agar is returned for reasons other than damage or defect, the customer is responsible for return shipping unless otherwise agreed upon.

Shipping Liability

Mycology Simplified is not liable for lost, delayed, or damaged products once an order has been transferred to the shipping carrier.

Shipments may be exposed to environmental and handling conditions during transit that are outside of our control, including but not limited to extreme temperatures (freezing or overheating), pressure changes, rough handling, or extended transit times. Damage resulting from these conditions is considered carrier-related and is not the responsibility of Mycology Simplified, regardless of shipment contents.

Seasonal or minor cosmetic changes may occur as packages move through varying climates and facilities and are considered normal. Significant damage caused during shipping is not indicative of a production, packaging, or quality control issue on our end.

If your order arrives damaged, please contact us promptly so we can assist with documentation and provide guidance. Customers are ultimately responsible for filing and pursuing any shipping claims with the carrier.

Agar – Freezing or Temperature Exposure

Agar is a temperature-sensitive product. Freezing or overheating due to carrier handling or transit conditions is completely outside of our control.

Because of this, WE WILL NOT REPLACE AGAR DAMAGED DURING SHIPPING DUE TO FREEZING OR TEMPERATURE EXPOSURE, and shipping carriers do not cover temperature-related damage to perishable items such as agar.

To help reduce risk during cold weather, we offer an optional cold-weather shipping upgrade for under $7, which includes:

  • A 96-hour heat pack
  • A larger box to allow proper airflow
  • Insulation to help maintain a more stable internal temperature during transit

This option is strongly recommended anytime temperatures along the shipping route may approach freezing.

Grain Bag Returns

Reporting Window

Customers must contact us within 14 days of delivery regarding any concerns. Claims submitted after 14 days are not eligible for refund or replacement.

Quality Control & Rest Period

All grain bags are sterilized and allowed to rest for 5–7 days prior to release. During this period, bags are monitored for any visible signs of contamination.

By the time a grain bag is delivered, it is typically 10–14+ days post-sterilization. Contamination originating from sterilization failure would generally present during this timeframe.

Claims involving contamination appearing significantly later are typically the result of inoculation technique, external genetics, environmental exposure, improper storage, or handling after delivery.

Documentation Requirements

To evaluate a claim, we may require:

  • Clear images of the sealed bag
  • An image of the unused injection port with a handwritten date (if applicable)
  • Images of the issue prior to shaking, mixing, or use
  • Photos of the shipping box if damage is suspected

Failure to provide requested documentation may result in denial of the claim.

After Inoculation

Once a grain bag has been inoculated, outcomes depend entirely on:

  • The sterility of the genetics used
  • The user’s sterile technique
  • Environmental conditions

We cannot guarantee results after inoculation.

If a Multi-Spore Syringe (MSS) is used without first being tested on agar, we reserve the right to deny refund or replacement. MSS products are inherently prone to contamination and variability, and we cannot guarantee sterility of external genetics.

Opened or Altered Bags

Bags that have been opened, cut, shaken, mixed, or otherwise altered are not eligible for return.

Storage & Handling

Customers are responsible for proper storage and handling after delivery. We are not responsible for issues resulting from:

  • Improper storage conditions
  • Exposure to extreme temperatures
  • Delayed use beyond a reasonable timeframe
  • Improper sterile technique
  • Environmental contamination

Shipping Damage & Insurance

All shipments include up to $100 of carrier insurance under the customer’s name at the time of shipment.

If shipping damage, loss, or delivery issues occur, the customer is responsible for filing a claim directly with the carrier using the provided tracking number.

We will provide supporting documentation if needed, but shipping insurance claims must be initiated by the recipient.

Do not discard damaged product or packaging, as carriers may require inspection.

All refund or replacement determinations related to product quality are made at our discretion after review of documentation.

All-In-One Bag Returns

All-In-One Bags contain both sterilized grain and substrate and must remain fully sealed until use.

Reporting Window

Customers must contact us within 14 days of delivery regarding any concerns. Claims submitted after 14 days are not eligible for refund or replacement.

Quality Control & Rest Period

All All-In-One Bags are sterilized and allowed to rest for 5–7 days prior to release to monitor sterility and consistency.

By the time your bag is delivered, it is generally 10–14+ days post-sterilization. Contamination resulting from sterilization failure would typically present during this observation window.

Contamination appearing after inoculation, mixing, or extended handling is most often related to external genetics, environmental exposure, improper mixing timing, sterile technique, or storage conditions after delivery.

Documentation Requirements

To evaluate a claim, we may require:

  • Clear images of the unopened and fully sealed bag

  • An image of the unused injection port with a handwritten date

  • Images of any suspected issue prior to inoculation or mixing

  • Photos of shipping damage if applicable

Failure to provide requested documentation may result in denial of the claim.

After Inoculation or Mixing

Once inoculated or mixed, results depend on:

  • The sterility of the genetics used

  • Proper timing of mixing

  • Environmental conditions

  • The user’s sterile technique

We cannot guarantee outcomes after inoculation.

If a Multi-Spore Syringe (MSS) is used without prior agar testing, we reserve the right to deny refund or replacement.

Opened, Mixed, or Altered Bags

Due to the sterile and perishable nature of All-In-One Bags:

  • Bags that have been cut, opened, mixed, shaken, or otherwise altered are not eligible for return.

  • Bags allowed to sit for extended periods before use may not qualify for replacement.

Storage & Handling

Customers are responsible for proper storage after delivery. We are not responsible for contamination or failure resulting from improper storage, temperature exposure, delayed use, or handling.

Shipping Damage & Insurance

All shipments include up to $100 of carrier insurance under the customer’s name at the time of shipment.

If shipping damage, loss, or delivery issues occur, the customer is responsible for filing a claim directly with the carrier.

We will provide supporting documentation if needed, but insurance claims must be initiated by the recipient.

Do not discard damaged product or packaging.

All refund or replacement determinations related to product quality are made at our discretion after review of documentation.

Substrate Returns

  • Customers must demonstrate a defect in the bag or its contents prior to use and while still in original packaging.
  • Refunds will not be provided for used substrates.
  • We may request the return of defective or damaged substrate bags at our expense or file a carrier claim if shipping damage occurred.
  • Images of bad product must be provided before refund is processed

Clothing and Soft Goods

Items must be returned in the same condition received: unworn, unused, with tags, and in original packaging.

Return Instructions

To initiate a return, please contact us first at:

  • info@mycologysimplified.com
  • or through the CHAT function available on all pages of the website

Returns must be sent to the following address:

Mycology Simplified
698 GRAPEVINE HWY #133
Hurst, TX 76054

Note: Items returned without prior authorization will not be accepted.

Damages and Issues

Inspect your order immediately upon delivery. If defects, damages, or discrepancies are found, notify us promptly for review.

  • In cases of shipping damage, customers are responsible for filing a carrier claim unless we initiate one on their behalf.
  • Replacements will not be sent until the carrier claim is resolved.
  • We may issue a prepaid return label to assist with inspection or claim processing.

Refund Processing

  • Refunds are issued to the original payment method within 10 business days after approval.
  • Credit card refunds may be subject to a non-refundable processing fee of 2.9% + $0.30 USD, as imposed by the payment processor.
  • If funds have not been received within 15 business days of refund approval, contact us immediately.

Additional Terms

Fictitious Names and Inaccurate Addresses

Use of fictitious names or inaccurate addresses is prohibited under federal law (18 U.S. Code § 1342). If a package is returned due to these issues, we will refund the product cost minus original shipping and return fees.

Exchanges

The fastest way to exchange an item is to return the original product and place a new order once the return is approved.

Resale and Intellectual Property

We strictly prohibit the resale or markup of our products without prior written consent from Mycology Simplified LLC. All images, product descriptions, and related content are protected intellectual property and may not be used without authorization.

For permission requests, contact us at info@mycologysimplified.com or through the CHAT function on our website.